Privacy Policy

Client privacy notice

What is the purpose of this document?

Hummingbee Works Ltd (of which HummingbeeHive.Life is a subsidiary) want to deliver the best service possible to our customers, therefore we need to use information and feedback provided by customers to manage the quality of our services. The information we collect will be used to understand the demographics of our customers, capture their preferences, to improve customer satisfaction and to improve service delivery. It provides you with certain information that must be provided under the UK Data Protection Act (2018) and UK General Data Protection Regulations (UK GDPR).

Data protection principles

We will comply with data protection law and principles, which means the data we collect will be:

· used lawfully, fairly and in a transparent way

• collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
• relevant to the purposes we have told you about and limited only to those purposes
• accurate and kept up to date
• kept only as long as necessary for the purposes we have told you about
• kept securely

What information do we collect?

In connection with your instructions, we will collect, store, and use the following categories of personal information about you:

• Name and contact details
• Signature
• Images
• Web Data (e.g.. location data, IP address, cookies)
• Titles, addresses, telephone numbers, email addresses, date of birth and gender

How do we collect the personal data?

We collect information about customers from the following sources:

• Surveys / forms, which can be completed using the following contact channels:
  • Email
  • Post
  • Website
  • Phone
  • SMS

How will we use the information?

We will use the personal information we collect about you to capture your interest in taking part in activities to capture customer feedback. We will need to capture your name and contact details to follow-up these expressions of interest to participate in specific events arranged to capture your feedback.

Why will never sell your data however it may be shared with third parties to:

• Comply with legal obligations and legislative requirements.
• Help business partners, suppliers and sub-contractors to deliver any contract we enter with them or you
• To help prevent fraud and/or tackle crime
• To improve and optimise the performance of our services

Data security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know.  They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

How long will you use my information for?

We will keep all submitted customer surveys / forms which relate to the process of capturing customer feedback for a up to a period of 1 year (or longer where appropriate to do so or where you give us permission to do so). 

Rights of access, correction, erasure, and restriction

Your rights in connection with personal information held by Hummingbee Works Ltd

You have the right to:

• request access to the personal information we hold about you (commonly known as a “data subject access request”)
• request correction of the personal information we hold about you
• request erasure of your personal information. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below)
• object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your situation which makes them want to object to processing on this ground.  You also have the right to object where we are processing your personal information for direct marketing purposes
• request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it
• request the transfer of your personal information to another party

Right to withdraw consent

You have the right to withdraw your consent for processing your data for the purposes outlined above at any time. To withdraw your consent, please contact us.  Once we have received notification that you have withdrawn your consent, we will no longer process your data and, subject to our retention policy, we will dispose of all your data securely.

You can make any of these requests by:

Email: alice@hummingbeehive.life

Phone: +44 7788 720 508